Last Updated: Sep 15, 2019
Effective: Sep 15, 2019
When we refer to "Ankercast," "we," or "us" in this policy, we mean Ankercast Inc., which controls the information we collects when you use the Services. We offers a mobile app. We also own and operate a number of websites and offer related services, like support. We refer to all of these products, together with our other services and websites as "Services" in this policy.
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Content you provide through our products: The Services include the our web, phone and tablet products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include.
Examples of content we collect and store include: the name of a list, task, image uploads and recurrence settings.
Information you provide through our support channels
The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
The payment processors we work with is:
Apple Store In-App Payments
We collect information about you when you use our Services.
Your use of the Services
We keep track of certain information about you when you visit and interact with any of our Services.
Device and Connection Information
We collect information about your phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Cookies and Other Tracking Technologies
We receive information about you from other Service users, from third party services, from the Atlassian product family and related companies, and from our business and channel partners.
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We don’t send you marketing communications, such as newsletters and brochures, but we may send updates about our service to registered users. If we ever did want to send you a marketing communication, we’ll specifically ask you to opt-in to the communications you want to receive. In other words, we’re never going to automatically add you to a mailing list or other marketing communication list.
To provide the Services and personalize your experience
We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate and maintain the Services. We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites.
For research and development
We are always looking for ways to make our Services smarter, faster, secure, integrated and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage and activity patterns and improvement of the Services. For example, we used information collected about how users enable Power-Ups from within the product to design a better, more user-friendly Power-Ups button. We also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services
We use your contact information to send transactional communications via email and within the Services, including reminding you of subscription expirations, questions and requests, providing customer support, and sending you technical notices, updates, security alerts. These communications are part of the Services and in most cases you cannot opt out of them.
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
For safety and security
We use information about you and your Service use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights
Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Legal bases for processing (for EEA users)
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
We make collaboration tools, and we want them to work well for you. This means sharing information through the Services. We share information we collect about you in the ways discussed below. Please notice that we are not in the business of selling information about you to other third parties.
When you use the Services, we share certain information about you with other Service users.
We share information with third parties that help us operate, provide, improve, integrate, customize and support our Services.
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
We uses third-party advertising agencies to place advertisements. To measure the effectiveness of advertisements and determine how much to pay to advertising agencies, we install third-party modules. Third-party advertising agencies we uses are shown below.
With your consent
We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect us, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
We stores your information on secure servers located in United States and Japan. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Below, we describe the processes for making these requests. Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Access and update your information
Our Services give you the ability to access and update certain information about you from within the Service. You can update your profile information within your profile settings.
Delete your information
Our Services give you the ability to delete certain information about you from within the Service. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information
In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. When you make such requests, we may need time to investigate and facilitate your request. If there is a delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved.
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Depending on the context, this applies to some of your information, but not to all of your information. If you request it, we will provide you with an electronic file of your basic account information and the information you create.
To provide Services in a reliable and responsible manner, We processes and stores your information on secure servers located in United States and Japan. Data protection laws in the countries in which your information is processed may be different to data protection law in your country or region. There may be a possibility that the data protection level in United States and/or Japan do not reach to data protection law in your country or region requires. However, all such transfers are performed in accordance with the requirements of applicable law. For example, for EEA users, where we transfer your personal information from the EEA to recipients outside the EEA and Japan, we apply safeguards in the form of the European Commission’s adequacy decision C(2019)304, and Standard Contractual Clauses in all other cases.
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
Your information is controlled by Ankercast Inc. If you have questions or concerns about how your information is handled, please direct your inquiry to us, as set forth below or, if you are a resident of the European Economic Area, please contact our EU Representative.